Frequently Asked Questions
To prepare a transport offer and verify compliance with our hauliers’ insurance coverage, the following information is mandatory: loading and delivery address (city, postal code, country or full address), planned loading date or time window, dimensions (length x width x height), weight, cargo value, type of machine or goods, condition (new or used), and photos of the goods.
This information is required to ensure transport safety, proper vehicle selection, route planning, and insurance compliance. Missing or incorrect information may limit liability in case of damage.
Yes. All listed details are mandatory to prepare a valid offer and secure transport resources.
Yes, but the offer and execution will be based solely on the information provided, which may limit responsibility.
Incorrect information may cause delays, additional costs, cancellation, or reduced liability in case of claims.
Yes. Cargo value is required to assess liability and insurance exposure. If not provided, standard liability limits apply only.
Understated value may result in reduced or rejected compensation in case of damage.
Clients must provide information honestly and accurately based on available knowledge.
Because transport safety, legal compliance, insurance validity, and cost control depend entirely on accurate information.
Dimensions determine vehicle type, loading method, route feasibility, permits, and legal compliance.
Differences may result in additional costs, delays, vehicle change, or cancellation charges borne by the client.
Weight affects axle loads, safety regulations, permits, ferry pricing, and vehicle selection.
Overweight cargo may lead to refusal of loading, fines, delays, or additional costs charged to the client.
Different goods require different vehicles, securing methods, handling procedures, and insurance conditions.
The offer will be based on limited information, excluding responsibility for undisclosed characteristics.
Condition determines how wear, scratches, dirt, or cosmetic issues are assessed in claims.
If not specified, the goods are assumed to be used with normal operational wear.
For used machines, minor scratches, dirt, or normal wear are not considered transport damage.
Photos document pre-transport condition and help prevent disputes in case of claims.
Lack of photos may limit or prevent damage assessment and claims.
No. We do not verify technical condition, functionality, or internal defects.
No. Hidden defects and pre-existing issues are not transport damage.
Postal codes allow accurate routing, cost calculation, toll estimation, and permit verification.
No. City names alone often lead to incorrect routing and pricing.
Vehicle availability, driver scheduling, permits, and cross-border restrictions depend on timing.
Date changes may cause re-planning, vehicle unavailability, or cancellation costs.
Transit times are estimated and may be affected by external factors beyond our control.
Yes, provided the client supplies correct and complete TRACES documentation.
Delays, inspections, refusals, or losses caused by missing or incorrect TRACES are the client’s responsibility.
The client is fully responsible for providing correct and complete documentation.
Waiting time, storage, reloading, or additional handling costs are charged to the client.
Yes. Insurance coverage depends on accurate declaration of cargo type, value, and condition.
Cargo insurance is arranged separately and upon request.
Haulier insurance is subject to legal and contractual limits and may not cover full cargo value.
Yes, subject to cargo type, value, and risk assessment.
Permits are included only if explicitly stated in the offer.
Additional permits may result in extra costs and extended transit time.
Yes, subject to technical feasibility and permit requirements.
Escort vehicles are included only if specified in the offer.
No. Delays caused by authorities, clients, loaders, or customs are not our responsibility.
Failed loading due to incorrect information or readiness may result in cancellation costs.
Waiting time caused by the client, shipper, or documentation issues is charged to the client.
Any visible damage must be clearly described on the CMR at the time of delivery.
All damages must be noted in detail, and a damage protocol should be prepared immediately and signed by the driver and the consignee.
If the driver refuses to sign or is unavailable, this must be clearly stated in the protocol together with the reason.
Failure to properly note damage on the CMR or prepare a damage protocol may limit or exclude the possibility of a successful claim.
Late-discovered damages may be excluded if not properly documented at delivery.
The client is responsible for proper packaging unless agreed otherwise in writing.
Only if explicitly stated in the offer or order confirmation.
Yes. Transport may be refused or suspended if required information is missing.
An order is confirmed by signature, email confirmation, advance payment, or loading/attempted loading.
No. Email confirmation or factual execution is legally binding.
Yes. Once accepted, general terms apply to all subsequent orders unless agreed otherwise.
Only if explicitly agreed in writing before execution.
